Tracking site says my package is on hold for Custom clearance, do you deal with Customs?
All our shipments have cleared customs. In any case, it is the customer's responsibility to ensure that the product is allowed in their respective Countries. We will not be responsible and will not be liable for damaged shipments and for any delivery delays due to custom clearance, local mail problems, holiday rush or other unforeseen causes whether man made or acts of nature.
How can I track my order?
We will update your Paypal transaction with the tracking number as soon as your item ships. Paypal will send an automatic notice to let you know your order has shipped. We will also give the tracking site so you can follow your package online.
Where will my order be shipped from?
Items are shipped from our Overseas location via International Express delivery. We ship 7 days a week, anytime of the day.
We send the package tracking number as soon as they ships out so customers can follow their orders online.
** Please note that you may receive several shipments to complete the fulfillment of your order. ( In accordance to International Customs weight limit policy)
How long will it take before I receive my order?
Items shipped from Illinois usually takes 2-9 days via USPS.
Shipping from our Overseas location (International Express Delivery) usually takes 7-10 working days.
Just received my package, why did I only receive incomplete order?
Most of our products are shipped from our overseas location. International Customs has a new policy on weight limit on slimming products for personal use. Because of that you may receive several shipments to complete the fulfillment of your order.
